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Shipping & Returns

Holiday Shipping Schedule

Due to a high volume of holiday orders, please allow an additional 3-5 days for processing and shipping. Orders placed on Saturday or Sunday will ship the following week. 

Expedited orders will be prioritized.

The last day to order for Ground holiday shipping will be Sunday, 12/13 at 11:59 PM CST. Orders placed after 12/13 will not be guaranteed for holiday delivery, per USPS Holiday Shipping Schedule and Fedex Holiday Shipping Schedule.

The last day to order for Priority holiday shipping will be Wednesday 12/17 at 12:00 PM CST. Orders placed after 12:00 PM CT on 12/17 will not be guaranteed for holiday delivery, per USPS Holiday Shipping Schedule and Fedex Holiday Shipping Schedule.

The last day to order for Express 2-Day holiday shipping will be Sunday 12/20 at 11:59 PM CST. Orders placed after 12:00 AM CT on 12/21 will not be guaranteed for holiday delivery, per USPS Holiday Shipping Schedule and Fedex Holiday Shipping Schedule.

 

Items purchased 11/1 - 12/31 will have an extended return window & can be returned by 1/15/2021.

Please note that adding custom requests such as hook changes to your order may add 1-2 days of additional processing time for your order.

Nickel & Suede will be closed on the below dates. Orders/returns will be processed beginning the next business day:

  • Thanksgiving – Thursday & Friday 11/26-11/27
  • Christmas Day - Friday 12/25
  • New Year’s Day - Friday 1/1

Shipping Information*

Thank you so much for your patience as our team works to get your order out to you as quickly as possible, while also ensuring the health and safety of our team members. Due to COVID-19, our service carriers (USPS & FedEx) are experiencing delayed shipping times, and packages may take an additional 5-7 days for shipment or arrival. Please note shipping estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during holiday and busy seasons.  

FREE SHIPPING – Spend $50 or more to get FREE SHIPPING (USPS First Class) on all domestic orders

USPS - Orders ship from our facility within 3-5 business days - Estimated transit time is 5-8 days

USPS FIRST CLASS - $5

Orders ship from our facility within 3-5 business days - Estimated transit time is 5-8 days

USPS PRIORITY - $10

Orders ship from our facility within 1-2 business days - Estimated transit time is 1-3 days

EXPRESS 2-DAY - $25

Orders placed before 2 p.m. ship from our facility within 1 business day - Estimated transit time is 2 days

International via USPS**

Canada - $12

All other countries - $16

*Please expect longer shipping times for any orders going to Hawaii or Alaska.

**International shipping may take 7-14 days to fulfill. Depending on your location, local post carriers may charge a customs fee.

 

Returns and Exchanges 

We want you to love everything about your N&S and will be happy to sort out any issues you may have. See the policies below for more info.

Buy online – return online

Shop with us online and get FREE returns with every eligible online order! If you’re not satisfied with your N&S items for any reason, you can return your eligible purchase within 14 days of your order ship date. Items eligible for return include any unused/unworn Nickel & Suede products purchased online at nickelandsuede.com. Final sale items are ineligible for return, exchange, or store credit. Original purchase price will be honored one time if repurchasing the exact same item in a different size. Generate a free pre-paid return label here!*

Buy in-store – return online

We will also accept in-store purchases as an online return. We will gladly refund or offer online credit for any purchase made from one of our N&S retail locations within 14 days of your original purchase date. If you are not satisfied with your N&S items for any reason, you may ship them back to the return address listed below. Eligible items must be postmarked by 14 days from purchase. Your original receipt is required to process any return or store credit. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased at any of our retail locations. Final sale items are ineligible for return, exchange or store credit.

Please include a copy of your original purchase receipt and ship your return to:

Nickel & Suede

Attn: Returns Department

801 Haines, Suite 500

Liberty, MO 64068

Buy online – return in-store

We are also happy to offer returns or exchanges for online orders at any of our N&S retail locations. If you are not satisfied with your N&S items for any reason, you can return your eligible purchase within 14 days of your order ship date. Your order number or customer name are required to process any return or store credit. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased online at nickelandsuede.com or at any of our retail locations. Final sale items are ineligible for return, exchange, or store credit. Original purchase price will be honored one time if repurchasing the exact same item in a different size.

Buy in-store – return in-store

We will gladly refund, exchange or offer in-store credit on any eligible purchases within 14 days of original purchase date at any of our N&S retail locations. If you are not satisfied with your N&S items for any reason, you can return your eligible purchase within 14 days of purchase. Your original receipt is required to process any return or store credit. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased at any of our retail locations. Final sale items are ineligible for return, exchange or store credit. Original purchase price will be honored one time if repurchasing the exact same item in a different size.

 Find our retail locations here.
 

Additional Returns Info

  • Labels are generated through the United State Postal Service, therefore orders from outside the U.S. are not eligible for pre-paid return labels.  
  • Due to COVID-19, refunds will be processed within 5 business days upon receiving the product. Please allow an additional 2-3 business days to see that refund back in your account.
  • Returns made after the first 14 days of receipt will be refunded in online store credit only.
  • Items sent back to us for refund must be in unused, unworn condition. Please help us by including original packaging. We hope this makes returns easy for you! If we receive items that are visibly worn, only Online Store Credit will be given and will be subject to a 30% restock fee.
  • All hats are subject to a $10 restocking fee. 

Price Adjustments:

We will honor a one-time price adjustment per purchase on full-price merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires and will automatically deduct from your next purchase at checkout. To receive a price adjustment, visit us in-store or contact Customer Service at info@nickelandsuede.com.