Shipping & Returns

Shipping Information* 

FREE SHIPPING (USPS - Orders ship from our facility within 3-7 business days.— domestic orders over $50 ship USPS First Class for free! 

FIRST CLASS (USPS -Orders ship from our facility within 3-7 business days.— $4 

PRIORITY (Orders ship from our facility within 1-2 business days.) — $8

EXPRESS 2-DAY (Orders placed before 2 p.m. ship from our facility within 1 business day.) — $25

Canada — $12

International — $16 (Please be aware of the laws in your country. There is a chance you will be charged an extra custom's tax).

*Estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during busy seasons.  

Easy Returns 

We want to make sure you love everything about your Nickel & Suede products so we're happy to accept returns within 14 days of receiving your order. Generate a free pre-paid return label here!*

All returned hats will be subject to a $10 restocking fee. 

Items sent back to us for refund must be in unused, unworn condition. Please help us by trying to include all original packaging. Once we receive your items, your refund will be issued either to the original payment method used OR in Online Store Credit. We hope this makes returns easy for you! If we receive items that are visibly worn, only Online Store Credit will be given and will be subject to a 30% restock fee.

*Labels are generated through the United State Postal Service, therefore orders from outside the U.S. are not eligible for pre-paid return labels.  

Exchanges

We do not offer direct exchanges but if you would like a different size, color, or item, please follow the return process above, and add a note in with your return, requesting the return be in Online Store Credit. We then welcome you to place a new order for the item you would prefer. This will guarantee you get the item(s) you are looking for. Previous discounts or promotions cannot be applied to your new order.