Shipping & Returns

Shipping Information*

**An Important Shipping message:

Thank you so much for your patience as our Team works to get your order out to you as quickly as possible, while also ensuring the health and safety of our Team members.

Please note that due to COVID-19, our service carriers (USPS & FedEx) are experiencing delayed shipping times, and packages may take an additional 5-7 days for shipment.

FREE SHIPPING (USPS - Orders ship from our facility within 3-7 business days.— Spend at least $50 to get FREE SHIPPING (USPS First Class) on all domestic orders! 

FIRST CLASS (USPS -Orders ship from our facility within 3-7 business days.— $4 

PRIORITY (Orders ship from our facility within 1-2 business days.) — $8

EXPRESS 2-DAY (Orders placed before 2 p.m. ship from our facility within 1 business day.) — $25

Canada — $12

International — $16 (Please be aware of the laws in your country. There is a chance you will be charged an extra custom's tax).

*Estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during busy seasons.  


Easy Returns 

We want to make sure you love everything about your Nickel & Suede products, so we're happy to accept returns for a full refund or online store credit, at the original purchase price within 14 days of receiving your order. Generate a free pre-paid return label here!*

*Labels are generated through the United State Postal Service, therefore orders from outside the U.S. are not eligible for pre-paid return labels.  

**Due to COVID-19, refunds will be processed within 5 business days upon receiving the product. Please allow an additional 2-3 business days to see that refund back in your account.

Returns made after the first 14 days of receipt will be refunded in online store credit only.

Items sent back to us for refund must be in unused, unworn condition. Please help us by including original packaging. We hope this makes returns easy for you! If we receive items that are visibly worn, only Online Store Credit will be given and will be subject to a 30% restock fee.

All returned hats will be subject to a $10 restocking fee. 



We do not offer direct exchanges. If you want to make changes to your order, please refer to our return policy above.  Previous discounts or promotions cannot be applied to your new order.