FAQ

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I ORDERED THE WRONG ITEM, WHAT SHOULD I DO?

In order to ensure the item(s) you want are in stock, we do not offer direct exchanges. Please return the item(s) within 14 days of receiving your order for a full refund.* Then place a new order for the item you would prefer. This will best way to guarantee you get the item(s) you are looking for. You can generate a free return label here! 

*Holiday Returns: any orders placed November 1st - December 31st, 2018 will be eligible for return until January 15th, 2019.

I lost one of my earrings! Can I order just one?

Leather is a natural material, so each pair of our leather earrings is unique in texture and color, making it often difficult to match new leather to older leather. However, we want to help and often can! We do sell single replacement earrings for $15 for many of our current products. To request a replacement earring, please call Customer Service at 816-467-4600 to determine if your earrings are eligible for replacement.  

Do your earrings have nickel in them?

Actually no, Nickel comes from the founders' last name. All of our hooks are Sterling silver-filled or 14k gold-filled. Surgical Steel earring hooks are available, and in many cases we can replace the hooks if you have extra sensitive ears - though options are limited based on leather type and thickness. Just make a note at checkout, requesting surgical steel hooks, and we'll be sure to swap them for you (when we can) or reach out to you if your preferred hook and leather style's compatibility is in question. 

What size earrings should I order?

Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size is extremely comfortable, but the medium and large sizes get noticed more often. That being said, size small is also very popular. Women with short hair often prefer the large and medium sizes, while women with long hair sometimes prefer the small. It is really a matter of personal preference. For more size questions, see our size chart.

Are all the earrings the same thickness/made from the same leather?

No, we have three different thicknesses or kinds of leather that we use:
 
Lightest weight/soft: this leather is flexible, soft to the touch, and the lightest leather we carry. 
Lightweight/flexible: this leather is thinner and a little easier to bend than the firm, but keeps its shape quite well.
Lightweight/most firm: this leather is stiff and the thickest leather we carry (but still super lightweight). 

You can find the thickness/type of leather for each individual earring in the description on each product listing. 

Can I order a size mini?

We do offer size mini as a custom order! Our size mini leather earrings will be the same price as the other sizes, and they will not be eligible for exchanges/returns.  Please leave a comment to seller at checkout requesting a size mini in the earrings you purchased and we will be happy to cut most solid teardrop shaped leather earrings into a size mini.*
 
*We CANNOT make size mini in Camo Suede, Leopard, or Knit leathers.

What size cuff should I order?

To choose your cuff size, measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space, so pick the size that fits the stated size ranges from our size chart

What do the backs of the earrings look like?

NEW: The last photo in each leather earring listing is a 360 view of that pair. You can rotate the photo using your finger or mouse to see the backs of the earrings! The backs will differ slightly between styles; it is just the nature of working with leather. Often the backs are a shade lighter than the main color on the front, but can sometimes have a dark back or a white back.

Will you be restocking previous leather colors and prints?

Yes! And no. We love to keep things fresh and we are always bringing in new colors and textures. There are times when we sell out of a leather and we are not able to restock it. Sometimes we'll pull a color from the site for a season with a plan to reintroduce it later on. Many of our leather hides are limited so if you see a color that you love, purchase it before it sells out and if you are looking for an older style, keep checking back. 

Do you make vegan leather products?

We do not make vegan leather products at this time, but if there is enough interest we may look into it in the future.

Do you take custom orders?

There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at info@nickelandsuede.com. We'll see what we can do!