I ordered the wrong item, what do I do?
In order to ensure the item(s) you want are in stock, we do not offer direct exchanges. Please return the item(s) within 14 days of receiving your order for a full refund. Then place a new order for the item you would prefer. This will best way to guarantee you get the item(s) you are looking for. You can generate a free return label here!
I lost one of my earrings! Can I order just one?Leather is a natural material, so each pair of our leather earrings is unique in texture and color, making it difficult to match new leather to older leather. For that reason, we don't sell single earrings, but if you email us at firstname.lastname@example.org we'll try and figure out the best way to help you.
Do your earrings have nickel in them?Actually no, Nickel comes from our last name. All of our hooks are Sterling Silver-filled or 14kt Gold-filled (better than plated). We do keep surgical steel earring hooks on hand and can easily replace the hooks if you have extra sensitive ears. Just make a note at checkout, requesting surgical steel hooks, and we'll be sure to swap them for you.
What size earrings should I order?Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size is extremely comfortable, but the medium and large sizes get noticed more often. That being said, size small is also very popular. Women with short hair often prefer the large and medium sizes, while women with long hair sometimes prefer the small. It is really a matter of personal preference. For more size questions- see our size chart.
Are all the earrings the same thickness/made from the same leather?No, we have three different thicknesses or kinds of leather that we use:
You can find the thickness/type of leather for each individual earring in the description box below each product photo.
Can I order a size mini?We do offer size mini as a custom order! Our size mini leather earrings will be the same price as the other sizes, and they will not be eligible for exchanges/returns. Please leave a comment to seller at checkout requesting a size mini in the earrings you purchased and we will be happy to cut most solid teardrop shaped leather earrings (other than the Camo Suede, Leopard, Woven or Knit leathers) into a size mini.
What size cuff should I order?To choose your cuff size, measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space, so pick the size that fits the stated size ranges from our size chart.
What do the backs of the earrings look like?The backs of our leather earrings will differ slightly between styles; it is just the nature of working with leather. Often the backs are a shade lighter than the main color on the front, but can sometimes have a dark back or a white back.
Will you be restocking previous leather colors and prints?Yes! And no. We love to keep things fresh and we are always bringing in new colors and textures. There are times when we sell out of a leather and we are not able to restock it. Sometimes we'll pull a color from the site for a season with a plan to reintroduce it later on. Many of our leather hides are limited so you see a color that you love, purchase it before it sells out and if you are looking for an older style, keep checking back.
Do you make vegan leather products?
We do not make vegan leather products at this time, but if there is enough interest we may look into it in the future.
Do you take custom orders?
There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at email@example.com. We'll see what we can do!