I ORDERED THE WRONG ITEM. WHAT SHOULD I DO?
In order to ensure the item(s) you want are in stock, we do not offer direct exchanges. Please return the item(s) within 14 days of receiving your order for a full refund.* Then place a new order for the item you would prefer. This will be the best way to guarantee you get the item(s) you are looking for. You can generate a free return label here!
WHAT STEPS ARE YOUR RETAIL LOCATIONS TAKING DURING COVID-19 RESTRICTIONS?
The health and safety of our team and our customers will always be our first priority. We offer contactless payment and our associates regularly sanitize their hands and clean high-touch surfaces. We have hand sanitizer for customer use throughout the store and clean any handled product. Associates have their temperatures taken before their shifts, associates and customers wear masks, and we offer masks to customers who may have forgotten to bring one. We also adhere to limited capacity guidelines and practice social distancing. We want everyone who comes through our doors to feel empowered but most importantly safe.
I lost one of my earrings! Can I order just one?Two is better than one – if you have recently lost an earring to your favorite Nickel & Suede pair, have no fear! We will gladly replace any currently available single Teardrop, Nova, Cut-Out or Gem earrings for $18, and any single embossed earring (Sunburst or Sedona styles) or Dottie style for $28. Prices include shipping but taxes may apply. Please contact customer service at firstname.lastname@example.org to process your single earring order.
- Due to the variant nature of our Camo, Leopard, and Gray Python styles, we are unable to replace single earrings of those available styles as we cannot guarantee a perfect match for your replacement earring.
- Statement earrings that have additional hardware or posts such as the Luna, Isla, Sweetheart, Rock Star, or Aster Hoops, Beaus, Indie Fringe, Demi, Disc Statement, or Gem Statement earrings are not eligible for replacements.
I PURCHASED A PAIR OF EARRINGS YESTERDAY, AND NOW THEY'RE ON SALE. WHAT CAN I DO?
We will gladly honor a one-time price adjustment per purchase on full-price merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires and will automatically deduct from your next purchase at checkout. To receive a price adjustment, visit us in-store or contact Customer Service at email@example.com.
Do your earrings have nickel in them?Actually no, Nickel comes from the founders' last name. All of our hooks are Sterling silver-filled or 14k gold-filled. Surgical Steel earring hooks are available, and in many cases we can replace the hooks if you have extra sensitive ears - though options are limited based on leather type and thickness. Just make a note at checkout, requesting surgical steel hooks, and we'll be sure to swap them for you (when we can) or reach out to you if your preferred hook and leather style's compatibility is in question.
What size earrings should I order?Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size is extremely comfortable, but the medium and large sizes get noticed more often. That being said, size small is also very popular. Women with short hair often prefer the large and medium sizes, while women with long hair sometimes prefer the small. It is really a matter of personal preference. For more size questions, see our size chart.
Are all the earrings the same thickness/made from the same leather?No, we have three different thicknesses or kinds of leather that we use:
You can find the thickness/type of leather for each individual earring in the description on each product listing.
CAN I REQUEST DIFFERENT HOOKS?
Can I order a size mini?
We do offer size mini as a custom order! Our size mini teardrop and Nova style leather earrings will be the same price as the other sizes, and they will not be eligible for exchanges/returns. Please leave a comment to seller at checkout requesting a size mini in the earrings you purchased and we will be happy to cut most solid teardrop and Nova shaped leather earrings into a size mini.*
*We CANNOT make size mini in Camo Suede, Leopard, Knit leathers, Nouveau print, Sedona print, Cut-Outs, Beau styles, Gem styles, Disc styles, Sunbursts or Lunas.
What size cuff should I order?To choose your cuff size, measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space, so pick the size that fits the stated size ranges from our size chart.
What do the backs of the earrings look like?NEW: The last photo in each leather earring listing is a 360 view of that pair. You can rotate the photo using your finger or mouse to see the backs of the earrings! The backs will differ slightly between styles; it is just the nature of working with leather. Often the backs are a shade lighter than the main color on the front, but can sometimes have a dark back or a white back.
Will you be restocking previous leather colors and prints?Yes! And no. We love to keep things fresh and we are always bringing in new colors and textures. There are times when we sell out of a leather and we are not able to restock it. Sometimes we'll pull a color from the site for a season with a plan to reintroduce it later on. Many of our leather hides are limited so if you see a color that you love, purchase it before it sells out and if you are looking for an older style, keep checking back.
Do you make vegan leather products?
We do not make vegan leather products at this time, but if there is enough interest we may look into it in the future.
Do you take custom orders?
There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at firstname.lastname@example.org. We'll see what we can do!
DOES NICKEL AND SUEDE WORK WITH BLOGGERS AND INFLUENCERS?
We do! Our influencer gifting program is designed to give influencers an opportunity to experience and share Nickel & Suede products. If you are an influencer, we want you to experience our lightweight statement accessories for yourself! Please email requests to email@example.com and include a copy of your media kit. Nickel & Suede is affiliate brand on rewardStyle and will soon be an option for Amazon affiliates.
*Qualifying media may request 1 pair of Nickel & Suede earrings. All requests must be emailed to firstname.lastname@example.org. Please include a copy of your media kit.
MY ORDER IS A GIFT. HOW DO I REQUEST A GIFT RECEIPT?
Leave us a note in the "Order Comments" box (after you select your shipping method on the checkout page) that the order is a gift. We will make sure the recipient receives a gift receipt with no price shown on the invoice.