Hi everyone! It’s us, the Nickel & Suede Team. We’ve received a lot of questions lately from all of you about some of your favorite products, which got us thinking...we should make a blog post about this! Introducing the FAQ post where we’ll be answering most of the questions we receive via email and social media. So without further ado let’s get started!
WHAT ARE YOUR MOST POPULAR STYLES?
WHAT SIZE SHOULD I START WITH?
We get this question ALL THE TIME and hey, we get it. Maybe you’re new to N&S and aren’t used to wearing statement earrings on a daily basis (anything but studs feel huge). Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size is extremely comfortable, but the medium and large sizes get noticed more often. That being said, size small is also very popular. Women with short hair often prefer the large and medium sizes, while women with long hair sometimes prefer the small. It is really a matter of personal preference.
WHERE DO YOU BUY THE MODELS CLOTHES?
Here at HQ we all want the models' outfits too so we don’t blame you for asking! While we can’t always share details for each piece, ee do love Free People, Nordstrom, Zara, ASOS and more when we are looking for outfit inspiration.
DO YOUR EARRINGS HAVE NICKEL IN THEM?
Actually no, Nickel comes from our last name. All of our hooks are Sterling Silver-filled or 14 karat Gold-filled. We do keep surgical steel earring hooks on hand and can usually replace the hooks if you have extra sensitive ears. Just make a note at checkout, requesting surgical steel hooks, and we'll be sure to swap them for you.
DO YOU OFFER ANY VEGAN LEATHER EARRINGS?
We don’t. We love the natural character, tangible quality, lightweight nature and more of leather. We don’t offer vegan products, but we can tell you that all of our leather is a bi-product of the food industry. We also have other non-leather accessories like studs, rings and hats that have no leather complainants.
ARE YOUR EARRINGS HEAVY?
Not at all! We are known for how lightweight our leather earrings are. One of our main goals at N&S is to not only make stylish statement accessories to fit your lifestyle but to do so without any excess weight. We aren't kidding when we say that our earrings are so lightweight you’ll forget you’re wearing them!
WHERE DOES THE OWNER GET HER HAIR CUT?
We get this question all the time- and we’ve asked her too! While her stylist isn’t taking new clients, you can find out a whole lot more about Kilee, our owner, on her blog here.
DO YOU TAKE CUSTOM ORDERS?
There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at email@example.com. We'll see what we can do!
DO YOU OFFER CLIP ON EARRINGS?
Not yet, but you never know what we have up our sleeves for the future! We’re constantly taking in all of your feedback so if we see that it’s becoming more and more requested we’ll definitely look into it for upcoming collections.
I LOST ONE OF MY EARRINGS. CAN I ORDER JUST ONE?
Leather is a natural material, so each pair of our leather earrings is unique in texture and color, making it often difficult to match new leather to older leather. However we want to help and often can! We do sell single replacement earrings for $15 for many of our current products. To place an order call customer service at 816-467-4600 to determine if your earrings are eligible for replacement.
CAN WE HAVE A TOUR OF YOUR NEW BUILDING?
We’re moving into a new 15,000 sq. ft. production building in January of 2019. We're excited to get more space and to share it with you! We exploring options for company tours of HQ next year. We'll be sure to share more details as we get them squared away.