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FAQ 2017


I lost one of my earrings! Can I order just one?

Leather is a natural material, so each pair of our leather earrings is unique in texture and color, making it difficult to match new leather to older leather.  For that reason, we don't sell single earrings, but if you email us at custserv@nickelandsuede.com we'll try and figure out the best way to help you.

Do your earrings have nickel in them?

Actually no, Nickel comes from our last name. All of our hooks are Sterling Silver-filled or Gold-filled (better than plated). We do keep surgical steel earring hooks on hand and can easily replace the hooks if you have extra sensitive ears. Just make a note at checkout, requesting surgical steel hooks, and we'll be sure to swap them for you. 

What size earrings should I order?

Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size is extremely comfortable, but the medium and large sizes get noticed more often. That being said, size small is also very popular.  Women with short hair often prefer the large and medium sizes, while women with long hair sometimes prefer the small. It is really a matter of personal preference. For more size questions- see our size chart.

Are all the earrings the same thickness/made from the same leather?

No, we have three different thicknesses or kinds of leather that we use:
Lightest weight/soft: this leather is flexible, soft to the touch, and the lightest leather we carry. Examples: Silver ShellMatte Gold, and any of the Team Colors.
Lightweight/flexible: this leather is thinner and a little easier to bend than the firm, but keeps its shape quite well. Examples: All the Signature leather products, Minty Fresh, and Lip Gloss.
Lightweight/firm: this leather is stiff and the thickest leather we carry (but still super lightweight). Examples: All the Select leather products and our popular London Tan leather products.  

You can find the thickness/type of leather for each individual earring in the description box below each product photo.

Can I order a size mini?

We do offer size mini as a custom order! Our size mini leather earrings will be the same price as the other sizes, and they will not be eligible for exchanges/returns.  Please leave a comment to seller at checkout requesting a size mini in the earring you purchased and we will be happy to cut any solid teardrop shaped leather earring (other than the woven leather) into a size mini. 

What size cuff should I order?

To choose your cuff size, measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space, so pick the size that fits the stated size ranges from our size chart

What do the backs of the earrings look like?

The backs of our leather earrings will differ slightly between styles; it is just the nature of working with leather. Often the backs are a shade lighter than the main color on the front, but can sometimes have a dark back or a white back. 

Will you be restocking previous leather colors and prints?

Yes! And no. We love to keep things fresh and we are always bringing in new colors and textures. There are times when we sell out of a leather and we are not able to restock it. Sometimes we'll pull a color from the site for a season with a plan to reintroduce it later on. Many of our leather hides are limited so you see a color that you love, purchase it before it sells out and if you are looking for an older style, keep checking back. 

I ordered the wrong size. Can I exchange?

Yes! If you have ordered within 14 days, please email us at returns@nickelandsuede.com

Do you make vegan leather products?

We do not make vegan leather products at this time, but if there is enough interest we may look into it in the future.

Do you take custom orders?

There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at info@nickelandsuede.com. We'll see what we can do!

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