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FAQ

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I lost one of my earrings! Can I order just one?

Leather is a natural material so each pair of our leather earrings can be unique in texture and color making it difficult to match new leather to older leather.  For that reason we don't sell single earrings, but if you email us at custserv@nickelandsuede.com we'll try and figure out the best way to help you.

Do your earrings have nickel in them?

Actually no, Nickel comes from our last name. All of our hooks are Sterling Silver-filled or Gold-filled (better than plated). We do keep surgical steel earring hooks on hand and can easily replace the hooks if you think you have extra sensitive ears. Just make a note at check out requesting surgical steel hooks and we'll be sure to swap them. 

What size earrings should I order?

Most of our customers prefer size medium and we tell everyone who asks to start there. The earrings are so lighweight that you'll find any size is extremely comfortable but the medium and large sizes get noticed more often. That being said, size small is also very popular.  Women with short hair often prefer the large and medium sizes while women with long hair sometimes prefer the small. It is really a matter of personal preference. For more size questions- see our size chart.

What size cuff should I order?

To choose your cuff size measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space so pick the size that fits the stated size ranges from our size chart

What do the backs of the earrings look like?

The backs of our leather earrings will differ slightly between styles; it is just the nature of working with leather. Often the backs are a shade lighter than the main color on the front but can sometimes have a dark back. Either way, the leather tanning process ensures a color that compliments the front. 

Will you be restocking previous leather colors and prints?

Yes! And no. We love to keep things fresh and we are always bringing in new colors and textures. There are times when we sell out of a leather and we are not able to restock it. Sometimes we'll pull a color from the site for a season with a plan to reintroduce it later on. Many of our leather hides are limited so you see a color that you love, purchase it before it sells out and if you are looking for an older style, keep checking back. 

I ordered the wrong size. Can I exchange?

Yes! Email us at returns@nickelandsuede.com

Do you make vegan leather products?

We do not make vegan leather products at this time but if there is enough interest we may look into it in the future.

Do you take custom orders?

There is a lot going on here at Nickel & Suede which makes it difficult to accomodate custom orders. We are, however, very interested in knowing what you have in mind so send us an email at info@nickelandsuede.com. We'll see what we can do!

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